Delete your account and data

This guide explains how to delete your ForsaNew account, in the ForsaNew app for iPhone and Android and on forsanew.com, and what is deleted and what we keep.

Delete your account in the app

1. Open the ForsaNew app and sign in.
2. Go to the Account tab, then Security and sign-in.
3. Tap Delete my account, enter your password and confirm.

Delete your account on the website

1. Open forsanew.com and sign in.
2. Go to My account.
3. Tap Delete my account, enter your password and confirm.

If you forgot your password, reset it from the sign-in page first, or email info@forsanew.com with the email address or phone number on your account, and we will delete it once we have confirmed it is yours.

An account can't be deleted while its wallet has a balance, an order is still on its way, or a return is in progress. Spend the balance or contact us, wait for those to finish, then delete the account.

What is deleted

• Your name, email address, phone number and password on the account.
• Your saved addresses, favourites and back-in-stock alerts.
• Your consent to receive offers by email.

This happens as soon as you confirm. You are signed out, and it can't be undone.

What we keep

• Your past orders and their invoices, including the name, phone number and address used on each order, and the wallet movements tied to them, for as long as legal and tax rules require. After that we delete them or make them anonymous.
• Published product reviews and support conversations. You can ask us to delete them.

The IP address saved with an order is deleted automatically after 90 days.

Delete some of your data without deleting your account

• Remove a saved address or a favourite from your account at any time.
• Turn off offer notifications under Notifications in the app's settings, and offer emails with the unsubscribe link at the bottom of each one.
• To delete anything else, such as a review you wrote or a support conversation, email info@forsanew.com or contact us from the support page.