Returns and delivery

We want you to be happy with what you buy. This policy applies to orders delivered in Egypt and doesn’t reduce your rights under Egyptian Consumer Protection Law No. 181 of 2018.

Return period

You can return or exchange a product within 14 days of delivery, provided it’s unused and in its original condition with its packaging and accessories.

Items we can’t take back

Unless faulty, we usually can’t accept personal items whose packaging has been opened for hygiene reasons, such as perfume, cosmetics and underwear, or items made to order.

Faulty or wrong items

If an item arrives faulty or isn’t what you ordered, contact us and we’ll replace it or refund it in full, and cover the delivery cost.

How to return

1. Contact us with your order number using the details on this site.
2. We’ll arrange collection or explain how to send it back.
3. We’ll inspect the item when it arrives and let you know the result.

Refunds

We refund to your original payment method, usually within 14 days of accepting the return, though your provider may take longer to show it. Cash on delivery orders are refunded by bank transfer or mobile wallet. Instalment orders are adjusted with the provider. For returns of non-faulty items, delivery costs may be deducted where the law allows.

Delivery

We deliver to the available cities in Egypt. The cost and expected time appear when you choose a delivery method, and you’ll be notified when your order ships. Delivery times are estimates and can vary with the season and carrier.